Not Such A Toll Order
(I work as a toll collector on the Pennsylvania Turnpike, near the Ohio border. Most people we deal with are friendly enough, but sometimes we get some oddballs.)
Me: “Ticket, please.”
Woman: *talking on phone*
Me: “Excuse me. Ticket, please.”
Woman: *on phone* “One sec.” *to me* “What ticket?”
Me: “The ticket you were given when you entered the turnpike. Unfortunately, because you don’t have your ticket, we need to charge you full price.”
Woman: “That’s bull****! I want to get through! I don’t need to pay you!”
Me: “Ma’am, you need to pay the toll. [Price], please.”
(At this point a line is forming. Someone honks.)
Woman: “You know what? You f****** lowlife! Scum! You’re trying to cheat me! You just want my money! You’re just like the tax collectors in the Bible! ”
(She then proceeded to throw a Starbucks cup at me, then drove off screaming. However, she’ll get charged for it anyway because I wrote her license plate number down.)
Question of the Week
Have you ever served a bad customer who got what they deserved?