Not Such A Pretty Reaction

, , , , , , | Right | May 4, 2019

(I’m a florist working in a flower shop that’s part of a larger grocery store. A customer picks out some flowers and brings them up to the counter to be wrapped. I pull out a sheet of tissue paper. As I’m pulling it out, another one falls onto the floor. I leave it there, planning to pick it up when the customer leaves. But THEN—)

Customer: “Wait a minute! The pretty one fell on the floor! Why can’t I have that one?”

Me: “Oh, sure, here you go.” *picks it up and wraps her flowers with that one, instead* “Sorry, I thought you said you were just taking them right home.”

Customer: “What does that have to do with anything?”

Me: “Most people are going to pull them right off as soon as they get in the door, so they don’t care what I wrap them in. But since you want it—“

Customer: “Well, what on earth kind of an idea is that? What are you saving them for?”

Me: “We’re not… saving them. We use them for delivery orders all the time, and since you want this one, you can—“

Customer: “Don’t people who get deliveries take them off, too?”

(Keep in mind that I’m pretty much done wrapping her flowers, in the paper that she asked for, and she’s still arguing with me.)

Me: “Yes, they do, but it’s a matter of presentation.”

Customer: “Oh, presentaaation. What about a customer right here who appreciates nice things?”

Me: “As I said, ma’am, if you want it, you can have it. See? I gave it to you.”

Customer: *checks out my name tag* “Well, [My Name], I just can’t believe this. Delivery customers.”

Me: “You can have the paper, ma’am. It’s not a problem.”

Customer: “Unbelievable. That’s quite a theory you have, [My Name]. A very interesting theory you have. Saving the nice things for deliveries.”

Me: “Ma’am—“

Customer: “What about me? What about your customers? People you see all the time?”

Me: “I’m sorry, ma’am, I didn’t realize it meant that much to you.”

Customer: “Strangers! Sure! Save them for strangers! A very interesting theory, [My Name]. Ugh. Unbelievable.”

Me: “I’m sorry I upset you, ma’am. Do you—“

Customer: *scoffs*

Me: “Do you want to pay here, or through the main register up front?”

Customer: “Up front! The less time I have to deal with you, [My Name], the better!”

Me: “Sounds good, ma’am.”

Customer: “You know, I deal with people like you every day. It’s just unbelievable.”

(And with that, she took her flowers and stormed off in a huff. I have never seen someone get so upset over a piece of tissue paper. I deal with people like her every day, too, and to be honest, I don’t get paid enough for it.)

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