Not So Smooth-ie Sailing

, , , , , | Right | March 18, 2021

I worked for a long time at a specific smoothie place near campus. We had a lot of regulars who would make weird requests that didn’t really fit the recipes that we had to follow, but if they agreed to pay for an added charge, it was usually fine with my extremely benevolent manager.

Some people, though…

I’d been working there for almost two years almost daily when this extremely pregnant lady that I had never seen before in my life came in and ordered one of our seasonal smoothies which is made with dairy. She asked for almond milk, which is a normal request, so I put that in instead of dairy for no extra fee. However, when her ticket was printed, she freaked out and began screaming at me because she didn’t want the dairy gone; she wanted to replace all of the water with almond milk with no extra charge.

I’m pretty sure most people know that milk in general costs more than water and is thicker, so it would not only make the smoothie incapable of blending, but it would also cost the store like five bucks of almond milk, since that particular smoothie had thirty-two pumps of water in it, without readjusting for the thickness of almond milk.

I thought I’d misheard her.

Me: “Ma’am, we have water in all our smoothies; they won’t blend without it.”

This lady LEANS over the counter, gets RIGHT in my face, and quietly says, “Come here,” before SCREAMING at me.

Customer: “I COME HERE EVERY. DAY. THEY GIVE ME MY G**D*** ALMOND MILK EVERY. DAY.”

First of all, b****, no. I am here every g**d*** day. I’ve NEVER seen you before in my LIFE. You’ve NEVER ordered that. Second of all, I’d leaned in close because I am hard of hearing and her screaming in my ear so close sent me reeling backward. I’m awful with confrontation, so my legs were shaking horribly, but I went to the owner in the back and asked if I could fulfill her request. He isn’t normally on premises and said yes just to get her to leave.

I began to make the smoothie the way the customer had asked. It didn’t blend. One of our several-thousand-dollar blenders broke and began smoking. We only had four in the shop to begin with, and it was the busiest day of the week. She kept screeching that we were doing it wrong and causing a scene until it finally blended with almost a half-gallon of almond milk in it. She spent like thirty minutes yelling at us that day.

The next day, she tried it again, and this time, my normally benevolent manager was in and had our backs. The customer was banned from asking for that smoothie again without paying for all the almond milk. She’s lucky we didn’t charge her for the blender.

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