Not-So-Smart-Phone, Part 35
(I’m on the phone with a friend and the call drops. I call back a few times with no answer. On the fifth or sixth time, she picks up again.)
Friend: “Oh, hey, sorry I didn’t realize you called again. My screen doesn’t light up for calls anymore, I think it’s broken.”
Me: “Weird. Does your ringtone not go off either, then?”
Friend: “My screen doesn’t light up so I don’t know you called.”
Me: “Yeah, you said that. So your ringtone is broken, too? Or the vibrate?”
Friend: “But the screen doesn’t light up.”
Me: “That’s not what I’m asking and you said that like four times now. I know your screen doesn’t light up. Is your ringtone broken as well?”
Friend: “But my screen is broken”
(This went on to the point where I just hung up on her.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.