Not-So-Smart-Phone, Part 23
Tech Support | Right
| November 18, 2015
(I am about to reset a customer’s modem and I want to know if it will disconnect our call when I do.)
Me: “Are you using a cell phone right now?”
Customer: “I have a laptop.”
Me: “…Are you using a cell phone to talk to me right now?”
Customer: “I’ve got a laptop.”
Me: *giving up* “What I’m doing will reboot your modem.”
Customer: “That’s okay. I’m on a cellphone.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
