Not-So-Smart-Phone, Part 45
Some customers tend to give us VERY little information on what they want from us.
Me: “How may I help you?”
Customer: “When I’m getting called on WhatsApp, my phone goes BRRR, BRRR, BRRR.”
Me: “…”
Customer: “…”
Me: “So… you want us to switch off vibration or change your ringtone?”
Customer: “I… I don’t know! It’s not like I know any of these technical terms!”
Related:
Not-So-Smart-Phone, Part 44
Not-So-Smart-Phone, Part 43
Not-So-Smart-Phone, Part 42
Not-So-Smart-Phone, Part 41
Not-So-Smart-Phone, Part 40
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
