Not-So-Smart-Phone, Part 40

Caller: “Oh, how do I submit the request for reimbursement through my smartphone?”

Me: “You can do it right through our mobile app.”

Caller: “Is that a form?”

Me: “Nope, it’s an app.”

Caller: “Yeah, is that a form?”

Me: “No, it’s an application through your smartphone”

Caller: “I don’t have that application.”

Me: “Well, no, you would have to download it through your app store. Are you sure you have a smartphone?”

Caller: “Oh, I guess not. I have an iPhone.”

Me: “That is a smartphone.” 

I then proceeded to explain what an app was and how to use apps through her phone.

Related:
Not-So-Smart-Phone, Part 39
Not-So-Smart-Phone, Part 38
Not-So-Smart-Phone, Part 37
Not-So-Smart-Phone, Part 36
Not-So-Smart-Phone, Part 35