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Not-So-Smart-Phone, Part 39

, , , , | Right | October 9, 2019

(At the phone store where I work, an elderly husband and wife come in with a flip phone. We very rarely sell flip phones these days, let alone see used ones, but interactions with flip phone users tend to boil down to an unwillingness to attempt learning anything new, or a lack of use for smartphone technology. This interaction is firmly in the former category.)

Husband: “There’s a little symbol on the screen! I can’t get it to go away! Can you help us make it go away?”

Me: *looking at the phone* “Sir, this symbol shows that you have a voicemail. Would you like me to teach you how to use your voicemail?”

Husband: “I just want to make the symbol go away!”

(I press the button for voicemail and it plays. The message is from the couple’s son.)

Voicemail: “Hi, Dad, it’s [Son], just wanted to see how the new cell phone is working out! Give me a call back when you get the chance. Love you, bye.”

Me: “The message is from your son.”

Wife: “He should have called the house!”

Husband: “The little symbol is gone!”

Me: “I can show you how to get rid of it yourself next time if you’d like.”

Husband: “No, thanks! If it comes back I’ll just come in again!”

Me: “Okay, sir, have a good day.”

Wife: “So, I guess we’ll see you next week!”

Not-So-Smart-Phone, Part 38
Not-So-Smart-Phone, Part 37
Not-So-Smart-Phone, Part 36

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