Not-So-Smart-Phone, Part 33
(I’m a manager at a large wireless cell phone provider. One of my employees is at the door.)
Employee: “Welcome to [Store]. How I can help you?”
Guest: “Yes, do you guys have a phone book?”
Employee: “No, but I can look up a number for you as long as it is not listed in the white pages.”
Guest: “I need the number for [Local Pizza Place].”
Employee: *pulls out his smart phone and searches number* “The number is [number]. Would you like me to write that down for you?”
Guest: “No, I’ll just save it in my phone.” *pulls out her smart phone and enters the number* “Thank you so much! Do you just have all those numbers saved in your phone?”
Employee: “Uh… no, I looked it up on Google.”
Guest: “You mean to tell me I could have looked it up on my phone? I drove all the way to the mall for no reason?” *starts yelling* “WHY DIDN’T THEY TELL ME I COULD USE MY PHONE LIKE THAT?!”
Employee: “I’m sorry, miss. I can show you how…”
Guest: “Oh, never mind! I have to get home to order pizza for delivery!” *storms out of store*
Me: “Well, that was interesting.”
Employee: “Good thing we keep all those numbers saved in our phones!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.