Not-So-Smart-Phone, Part 27
(I’m a manager for a national clothing retailer outside of Boston and our store is running a promotion where customers can get coupons via text message.)
Me: “How can I help you?”
Customer: “Yes, how do I get a coupon?”
Me: “You send a text message to this number **** and we will send you the coupon back.”
Customer: “So, do I need a cell phone in order to receive text message coupons from you?”
(Skipping a beat to see if she is serious.)
Me: “Yes. Yes, you do need a cell phone to receive text messages.”
Customer: *looking confused* “Oh.” *she walks away*
Question of the Week
Have you ever served a bad customer who got what they deserved?
