Not So Smart In The Age Before Smartphones

| TN, USA | Right | August 25, 2016

(My phone is on a two-year contract, and about three months before my upgrade is available, my phone starts to malfunction. Though my hopes aren’t high for fixing the phone or getting my upgrade early, I visit the local Phone Company store to figure out my options. While I’m there, I overhear a conversation between another customer and representative.)

Customer: “So you’re saying that your service is terrible? You won’t help me?”

Employee: “That’s not what I’m saying at all, sir. Your cell phone is so old that I’ve honestly never seen it before, so unfortunately, it’s going to have some problems getting service in some places. If you aren’t near any towers, sometimes the signal gets weaker–”

Customer: “It’s because your store is too far away from my house!”

Employee: “Uh. No, sir. It’s not a matter of distance from the [Phone Company] store. It’s the distance from a [Phone Company] tower. If you let me know where you’re having trouble getting service, I can call someone and have them visit the area to check the signal–”

Customer: “So you’re not going to help me?”

Employee: “I AM trying to help you, sir. The problem is that we have a lot of variables here. It’s possible the reason you’re not getting service in that area is because there’s no tower nearby, or it could be because your phone is old—”

Customer: “Fine! If you’re not going to help me, maybe I’ll just swap to [Competitor]!”

(The customer leaves, and while the representative tries to shrug it off, I approach him.)

Me: “That guy was a d***!”

Employee: *heartfelt* “THANK you!”

(The representative proceeded to call me his “new best friend” in front of the other employees. Thanks to some creative problem-solving on his part, I managed to walk out of the store with a nicer, newer phone than the one I had, without having to pay a penny! Just goes to show that a little empathy can go a long way.)

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