Not-so-righteous Indignation

| | Right | July 6, 2009

(A customer claims they had found cockroaches in several pizzas we had delivered earlier. My manager tells me to go ahead and give them their money back.)

Me: “Here’s your money refunded in full, and again, we’re very sorry for this. It’s never happened before.”

Customer: “This is unacceptable! We’re never ordering from you again. You should feel ashamed!”

Me: “Again, we’re very sorry. If you could just give me the pizzas back, I’ll dispose of them for you.”

Customer: “Well…I don’t have them anymore.”

Me: “What did you do with them?”

Customer: *sheepishly* “I gave them to my kids.”

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