Not So Fast On The Update Uptake

(Our school offers music lessons during the school year and camps over the summer. I have to call a parent because she turned in a registration form for camp and left the parent contact information blank.)

Me: “Hello. I’m calling about [Child]’s registration form for summer music camp. It looks like the parent contact information was left blank.”

Parent: “He attended your camp last year. You have our information.”

Me: “That may be true, ma’am, but we do ask that you fill it out each time to make sure the information is up to date.”

Parent: “He takes lessons there during the year; the information is in your system!”

Me: “Ma’am, if you don’t mind, I’m going to look in your account and verify that information with you. Are you [Mother]?”

Parent: “Yes.”

Me: “Is your cell phone number still [number]?”

Parent: “No, I don’t have that number anymore. Why don’t you have my new number?”