Not So (Do)Nuts About Burgers
(I work at a burger place, next to a coffee and doughnut shop. Occasionally we get people in drive-thru that get the places mixed up, but both drive-thrus are close to each other, A customer walks in, past three big pictures of hamburgers, and the restaurant name is posted several times.)
Customer: *looking at the menu* “Can I get an iced capp, please?”
Me: “I’m sorry; we don’t have those.”
Customer: “Oh. The machine’s broken?”
Me: “No. We’ve never had them.”
Customer: “Yes, you do. I had one last week.”
Me: “No. None of the [Restaurant] have ever had them.”
Customer: *looks around* “Oh. This isn’t [Donut Shop]. You should have told me.”
Me: “I assumed with the pictures of hamburgers all over, and lack of donuts you knew where you were.”
Customer: *looks around again, and leaves embarrassed*
Question of the Week
Have you ever served a bad customer who got what they deserved?
