Not So Closed Minded, Part 6

| Right | December 28, 2014

(We have two locations in town, one of which is open 24 hours most of the year. We are normally open until 11 pm. It’s Christmas Eve. A woman enters at 9.50 pm and grabs a trolley. She stops to look at me sympathetically.)

Customer: “Oh, you poor thing having to work on Christmas Eve. It’s so sad to split up families during the holidays for money. I hope the company is ashamed.”

Me: “Well, actually, ma’am, we close in 10 minutes.”

Customer: “But you’re open until 11.”

Me: “Sorry, we close at 10 tonight because it’s Christmas. We’ll be opening again at 9 am Boxing Day.” *indicate multiple signs showing holiday opening hours*

Customer: “Well, that’s selfish! I need lots of things for tomorrow.” *exasperated sigh* “I’ll just go to [the 24-hour location] then.”

Me: “They also close at 10 pm tonight. Sorry about that.”

Customer: “But I need my things!”

Me: “They’re open 10-3 tomorrow for emergency supplies.”

Customer: “I can’t be expected to go out on Christmas day. You’ll just have to stay open.”

(She starts to shop and the security guard has to remove her. A week later, I’m working New Year’s Eve. She arrives at 10 past 9, as we’re locking up.)

Customer: “What? No! You said 10!”

Me: “That was last week. Tonight we close at 9.” *points at sign again* “And they’ll be closing up [24-hour location], too.”

Customer: “But I haven’t got any champagne for midnight!”

(She pushed me and snatched the keys from my hand before anyone could stop her. I was taken by surprise, fell back, and hit my head on the pavement. It took my two coworkers and the security guard to stop her trying to reopen the shop. I ended up spending New Year in hospital with concussion. She turned up next day to complain about me.)

 

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