Not So Closed Minded, Part 52
We have closed, and my manager is in the process of locking the doors when a woman comes rushing up to the door.
Customer: *Almost crying.* “Please! My car broke down and I just need a car battery!”
Manager: “Fine, as long as you’re just getting a car battery.”
He lets her in, and she rushes into the store. My manager tells me what happened.
Manager: “Stay open to ring her out when she comes over with the battery.”
He goes off to do some more closing duties and finds me there fifteen minutes later, cleaning up my register and doing everything else I can to be ready to leave.
Manager: “Why are you still… wait… has she not checked out yet?”
Me: “Nope!”
Manager: “D*** it!”
He storms into the aisles. He emerges with her five minutes later, pushing a cart for her. She’d obviously been busy, as it was already half full. She was also wearing a hat that she definitely didn’t have on when she had run into the store.
Manager: “You’re checking out now, and just the battery, not this other stuff.”
I look into the cart, and there isn’t even a car battery in there.
Customer: “This is ridiculous! I was just shopping!”
Manager: “You told me you only needed to come in for a car battery.”
Customer: “You’re confusing me with another customer!”
Manager: “You’re the only customer here!”
The customer looks around and seems to notice for the first time that she’s the only one here. My manager tells her to leave, and she swears at us both as he unlocks the door and escorts her out.
So this “customer” lied to get in after closing, wore a hat to pretend to be another customer to get away with shopping for the items she actually wanted, I guess? She thought this was such normal behavior that she assumed other customers must regularly shop after closing, too, and she could, I don’t know, blend in?
The entitlement astounds me.
Related:
Not So Closed Minded, Part 51
Not So Closed Minded, Part 50
Not So Closed Minded, Part 49
Not So Closed Minded, Part 48
Not So Closed Minded, Part 47
