Not So Closed Minded, Part 43

I answer the customer line:

Caller: “I’m driving to the store, and I need to make a return. What time do you close?”

Me: “We close at 8 PM.”

It is currently 7:45 PM.

Caller: “I’m 25 minutes away; so you can do my return for me?”

Me: “If you get here before 8 PM I’ll be happy to process the return. If you can’t get here by then, you’ll have to stop by another day.”

Caller: “No, you have to wait for me because you’re talking to me.”

Me: “That’s not how it works.”

Caller: “It is! I’ve informed you! You have been informed a customer is on his way; you’re obliged to wait for him.”

Me: “I am informing you that we close at 8. You are obliged to be here before then to receive service. Take care.”

I hang up, shocked at the audacity. 8 comes and goes, so I lock the doors and start cashing out. As I am about to leave around 8:15 (out the back door, thankfully) I hear someone pounding on the door and trying the handle. I assume it’s him, but I’m not stupid enough to peek into the store and risk him seeing me.

Related:
Not So Closed Minded, Part 42
Not So Closed Minded, Part 41
Not So Closed Minded, Part 40
Not So Closed Minded, Part 39
Not So Closed Minded, Part 38