Not Ripe For A Refund

, , , | Right | November 20, 2020

The store where I work offers online shopping, and I’m one of the shoppers. I’m working with a fairly new shopper this day who’s only been working for about a month. I give him a smaller order to do, but the customer is a difficult customer, known to complain to corporate if she doesn’t get her way, and corporate bends to her will every single time.

To try and get ahead of her, we always have a manager check her order so we can tell corporate that her order was correct if and when she complains. We want to ban her, but corporate won’t let us.

Coworker: “This customer says she wants ‘not ripe avocados.’ Which ones would those be?”

Me: “Give her the greenest, hardest avocados you can find. And make sure [Manager] checks her order when you’re done.”

Coworker: “Okay.”

He shops the order and has the manager check it. Her avocados are not as hard as a rock, but they are still firm and what 99% of the avocado-eating population of the world would call “not ripe.” Another couple of days and they would be ready to eat. The manager agrees that they are not ripe and says her order is fine. Later that evening, the manager pages me to the front.

Manager: “Listen, crazy-a** [Customer] is on line one. She’s complaining that her avocados are too mushy.”

Me: “What? To me, they felt like they needed another day or so.”

Manager: “That’s what I thought, too, but she says they’re too ripe. I can’t talk to her anymore. Tell her we can replace them, but all the avocados are about that same ripeness.”

Me: “Does she even know what a ripe avocado is?”

Manager: “I don’t know. I mean, if you apply enough pressure, all avocados will eventually give out.”

Me: *On phone* “Hello, [Customer], this is [My Name] and I understand you had a problem with your avocados?”

Customer: “Yes! The avocados I was given are too ripe! I need them for dinner later this week, which is why I asked for not ripe avocados. But you people gave me ripe avocados. I do this online shopping so I can plan out the menu for the week, and you just ruined the whole week. I can’t make that dish tonight because we’re having something else. That dish is for later this week, but I can’t make it because those avocados are going to be trash tomorrow!”

Me: “I’m sorry to hear that. If you want, we can replace the avocados for you, but all the avocados we have in the store right now are about the same firmness.”

I am thinking, “Can’t you put the avocados in the fridge or something?”

Customer: “Well, if that’s all you have, I don’t want anymore. The guy who shopped it said a manager checked it over, so the manager should have caught that they were ripe and told him to tell me they were ripe so I could have rejected them. Now I have to go somewhere else to get unripe avocados. Because these avocados are going to be trash tomorrow. And they weren’t cheap, either. $9 for three avocados. I mean, I’m paying big bucks for something I won’t even get to eat.”

Me: *Sigh* “I will credit you back the cost of the avocados if you want.”

I know my manager would rather credit her back $9 than have her go to corporate and get $20-30 in coupons.

Customer: “Yes, because these avocados are way too ripe and you ruined my dinners this week.”

Me: “Is there anything else I can help you with?”

Customer: “No.”

Me: “Okay. Have a good day.” *Click* “God, that woman is crazy.”

Manager: “Did she want replacements?”

Me: “No, but she did take a credit. And she said we ruined her dinner plans for the week and that you should have caught that the avocados were ripe when you checked the order.”

Manager: “They were not ripe! Even if they were, I think you can put avocados in the fridge to keep them ripe longer. This woman is crazy.”

Me: “I’ve been saying that for years.”

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