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Not Remotely Paying Attention

, , , , , | Right | June 22, 2022

User: “Can you remote in and authorize an update to my software?”

Me: “Yeah, sure, you want me to do that now?”

User: “Um, have a meeting in two minutes. I’ll text you after.”

Me: “Okay, no problem.”

Two hours later:

User: “I’m ready now. Go for it.”

Me: *In someone else’s computer already* “Oh, okay, hang on a sec.”

I remote into her computer also.

Me: “Okay, just start your installation and I’ll enter admin credentials when it asks.”

The user starts the update, downloading… popup for admin credentials… She CLOSES IT. She gets an error. She tries again, gets the admin credentials popup… and CLOSES IT AGAIN.

Me: “Why did you close that; I was about to put in the credentials!”

User: “Oh… I didn’t know you were in.”

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Has a customer ever tried to cross you and lived to regret it? What happened?

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