Not Remotely Intelligent, Part 7
(I am taking tech support calls for a satellite TV company.)
Me: “Thank you, sir. How can I help you today?”
Customer: “My remote isn’t working.”
Me: “I apologize for that trouble, but I am happy to help. Let’s reprogram the remote, okay?”
Customer: “Okay, how do I do that?”
Me: *I proceed to explain the steps to program the remote* “Now, use the number buttons on the remote to put in the code 02258.”
(The next thing I hear are loud tones coming from the buttons on the phone in my ear. I can hear the customer is not talking into the phone, which leads me to believe he is talking into the remote.)
Customer: “Okay, I did that.”
(He asks if I am there a few times, before realizing he isn’t talking into the phone.)
Customer: *into the phone this time* “Okay, I did that.”
Me: “Thank you, sir. That was good practice. Now let’s do that again, but this time with the remote control…”
Related:
Not Remotely Intelligent, Part 6
Not Remotely Intelligent, Part 5
Not Remotely Intelligent, Part 4
Not Remotely Intelligent, Part 3
Not Remotely Intelligent, Part 2
Question of the Week
Have you ever served a bad customer who got what they deserved?
