Not Remotely Intelligent, Part 5
(A caller is saying that her cable isn’t working. I determine that her TV simply is not switched on.)
Me: “Okay. I just need you to press the power button on your remote, and your TV will work.”
Customer: “I can’t find the remote! Make it work!”
Me: “Don’t worry. Just press the power button on your TV for me.”
Customer: “I don’t have a power button on my TV!”
Me: “Okay. Can you do me a favor and read out the buttons you see on your TV?”
Customer: “The first one says ‘pooer’.”
Me: “I’m sorry, what?”
Customer: “Pooer.”
Me: “Can you spell that for me, please?”
Customer: “P-O-W-E-R.”
Me: “Great, that’s your power button.”
Customer: “No, it says ‘pooer’.”
Me: “Ma’am, I assure you that’s your power button. Please just press it.”
Customer: “Well, they must have misspelled it.”
Related:
Not Remotely Intelligent, Part 4
Not Remotely Intelligent, Part 3
Not Remotely Intelligent, Part 2
Not Remotely Intelligent
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
