Not In Receipt Of Your Hints

, , , , , | Right | October 12, 2017

(I am the manager on duty right now. I am helping customers on the sales floor when a woman asks for my help with some new coats that just came in a week or so ago.)

Customer: “Excuse me! Is this on sale?” *points to sign on the rack that reads “Jackets, 30% off”*

Me: “Yes, they are! They’re 30% off and they just came in!”

Customer: “I bought two last week and I paid full price for them!”

Me: “Oh, do you have your receipt? We can give you a price adjustment today if you have it.”

Customer: “No, I don’t. But I bought two full-price last week.”

Me: “Okay. Well, when you get the receipt, come back and we will give you a price adjustment as long as the sale is still on.”

Customer: “I bought two full price ones last week, but I changed my purse so I don’t have the receipt.”

Me: “That’s no problem; you can get your price adjustment whenever you can bring the receipt in. No time limit, as long as the sale is on.”

Customer: “But I bought two full price jackets last week! This one and the grey one! In fact, you helped me! It was about $300!”

Me: “Right, and we can refund you if you go get the receipt.”

Customer: “I changed purses and it’s in my other purse.”

Me: *sighing inwardly in frustration* “We will give you the 30% off when you bring the receipt in, but I can’t do anything without the receipt.”

Customer: “I bought them for $[total] and it’s 30% off, so I should get $[amount] back!”

Me: “Yup, just get your receipt and you’ll get it back!”

Customer: “I don’t have my receipt; I changed purses!”

Me: “Then I can’t help you today.”

(I walk away to help other customers but she follows me, holding up two jackets.)

Customer: “I bought two full price jackets — this one and this one — last week! They are on sale now!”

Me:Yes! They are, and you can get your money back if you bring in the receipt, which is in your other purse! I cannot give you a price adjustment without the receipt.”

(The customer proceeds to repeat her receipt and purse story.)

Me: “Come back when you have your receipt.”

(I walked away, and every time she tried to talk to me to tell me about her jackets she bought, I said, “I’ll talk to you when you have your receipt,” and kept walking away. After a few minutes she got the hint and left.)

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