Not Reassuring To Those Doing Insuring

| OH, USA | Extra Stupid, Money

(I work for an insurance company. Sometimes we issue customers a card with funds for things like hotel and food. While our call center is there 24 hours, we have limited access, particularly to information relating to payments and funds. As these things are rarely ever an emergency we’re asked to transfer the calls to the claims associate, who is typically out on Saturday.)

Customer: “I got a credit card from your company that I can’t access. And I can’t reach the adjuster.”

Me: “Okay. It’s Saturday today and I don’t think anyone is in.”

Customer: “You guys should have a phone number somewhere where I can call and get the pin number. Or have it on file or something.”

Me: “I’m afraid we don’t. Was there not a letter with that card that had that information?”

Customer: “Yeah, but I threw it away!”

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