Not Ready For The Digit-al Age
Call Center | Right
| July 15, 2015
(Our customer references are eight digits long, which we need to find the customers on our system.)
Customer: “My reference is-” *gives six digits*
(I wait a couple of seconds.)
Me: “I’m sorry; I think the line may have cut out as that reference is a bit too short.”
Customer: “Do you really need me to read out the whole thing?”
Question of the Week
Have you ever served a bad customer who got what they deserved?