Not Quite The Uniform Response

, , | Right | March 23, 2018

(In my community, a majority of the schools have uniforms with monograms. My company does monograms in-house. A man walks in with a bag.)

Me: “Good afternoon. How may I help you, sir?”

Customer: “Well, I got this shirt a little bit ago, and we washed it once and now there is a hole. Can I get a replacement?”

(I verify with my manager that it will be okay to go ahead and get another before checking the pre-monogrammed ones. There is one in the right size; however, it looks as if it has been returned and isn’t a super bright white. Using my judgement, I take a fresh white polo out of the package and go back to monogramming.)

Me: “Sir, it will be about 15 minutes. If you would like to have a seat, I’ll bring it out to you as soon as it’s finished.”

Customer: “Okay.”

(I am folding clothes about five minutes later when he comes up to me with the dingy-looking, pre-monogrammed one in his hands.)

Customer: “Can I just take this one?”

Me: “You could. I just figured I’d get you a brand new one, since you said you could wait.”

Customer: “Well, is there anything wrong with it?”

(I think for a moment.)

Me: “No, sir, you’d be good to go.”

Customer: *shoves it in his bag and rushes out*

(Normally, we probably would have sold it at 50% off, but if he wanted to pay full price, I was going to let him.)

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