Not Quite The King Of Branding

, , , , | Right | November 3, 2017

(I’m working behind the customer service counter, where we keep tobacco products. There’s a register and the lottery machine and people usually, but not always, stand in line at the right station. It’s fairly busy and a customer walks up to the lottery machine.)

Me: “Hi. How can I help you?”

Customer: “Can I have a pack of cigarettes?”

Me: “Sure! What kind?”

Customer: “[Brand].”

Me: “What kind did you want?”

Customer: “Lights.”

Me: “Okay. Did you want [Type #1] or [Type #2]?”

Customer: “[Brand].”

Me: “Yes, but the tall or short ones?”

Customer: “Lights.”

(I physically grab both [Type #1] and [Type #2].)

Me: “Do you want this one?” *shakes [Type #1]* “Or do you want this one?” *shakes [Type #2]*

Customer: “The [Brand] ones.”

(This goes back and forth for another couple minutes before he finally tells me he wants [Type #1].)

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