Not Quite Hammering A Point Home

Me: “Thank you for calling [Store]. How can I help you?”

Caller: “My daughter is having her birthday in a few days. Do you do kids’ birthday parties?”

Me: “Excuse me?”

Caller: “Do you come to people’s homes dressed up for kids’ birthday parties?  I was hoping for a princess theme.”

Me: “Ma’am, I believe you have to wrong number. This is a home improvement store.”

Caller: “No, I do not have the wrong number! I was told you do kids’ birthday parties!”

Me: “Uh, well… in our grocery department we sell candles. And cake mix. And frosting.”

Caller: “Oh, wonderful! Do you have decorations you could bring, too?”

Me: “I’m not going to bring anything, but you could come into our store to buy the cake supplies and some decorations from our wall-coverings department.”

Caller: “You have specific departments for kids’ birthdays? That’s wonderful! Where are you located and what are your hours?”

Me: “Ma’am, like I said before, you called a home improvement store. We, unfortunately, do not provide entertainment for children’s birthday parties, but we are located at [Address] and our store hours are 6:30 am to 10 pm.”

Caller: “Just perfect; you’ve been so helpful!  Have a wonderful day!” *hangs up*