Not Quite Hammering A Point Home
Me: “Thank you for calling [Store]. How can I help you?”
Caller: “My daughter is having her birthday in a few days. Do you do kids’ birthday parties?”
Me: “Excuse me?”
Caller: “Do you come to people’s homes dressed up for kids’ birthday parties? I was hoping for a princess theme.”
Me: “Ma’am, I believe you have the wrong number. This is a home improvement store.”
Caller: “No, I do not have the wrong number! I was told you do kids’ birthday parties!”
Me: “Uh, well… in our grocery department, we sell candles. And cake mix. And frosting.”
Caller: “Oh, wonderful! Do you have decorations you could bring, too?”
Me: “I’m not going to bring anything, but you could come into our store to buy the cake supplies and some decorations from our wall-coverings department.”
Caller: “You have specific departments for kids’ birthdays? That’s wonderful! Where are you located and what are your hours?”
Me: “Ma’am, like I said before, you called a home improvement store. We, unfortunately, do not provide entertainment for children’s birthday parties, but we are located at [Address] and our store hours are 6:30 am to 10:00 pm.”
Caller: “Just perfect; you’ve been so helpful! Have a wonderful day!” *hangs up*
This story is part of our Birthday Party Roundup!
Read the first Birthday Party Roundup story!
Read the Birthday Party Roundup!
