Not Quite Getting What “Return” Means
Customer: “I’d like to return these ice pops.”
Me: “Okay, I just need to see your receipt.”
(I take the box of ice pops.)
Me: “…this is an empty box!”
Customer: “Well, we ate them. Some of them taste good, but some of them had a weird taste, so we threw them out.”
Me: “I can’t give you money back on something you already ate.”
Customer: “Why are you so difficult?! I’m never shopping here again!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
