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Not Quite A Top-Shelf Plan

, , , , | Right | July 1, 2019

(There is a young male customer who thinks he is being clever. He takes two more expensive items from a shelf and puts them on a different shelf with similar but cheaper items. We saw him carrying the items around earlier. This is when he comes to grab me for “assistance.”)

Customer: “Excuse me!”

Me: “Yes, sir, how can I help you?”

(The customer leads me over to the shelf and does a motion with both arms to the whole thing, trying to draw attention away from items he misplaced.)

Customer: “Everything here… is all the same price… right?”

(I take one glance and see the items out of place and reach for them.)

Me: “Everything but these two items, sir.”

(I remove them and hold the items in my hand; he looks dejected and cornered.)

Customer: “O-oh… but… you still have to honor that price, right?”

(At this point, I realize he put them there on purpose, and his whole point in bringing me over was to get an employee to admit that those items were cheaper so he could try and get the price that way from a manager. I turn and look him square in the face.)

Me: “No, sir. Not during the holidays. Customers tend to get things misplaced in this hectic time and the price is…”

(I scan the items and give him the real price of the items.)

Customer: “Oh… yeah, I was wondering, ‘cause… Yeah.”

Me: *still looking into his face* “Mhm. Is there anything else I can help you with, sir?”

Customer: “No… no, I’m good.”

(I then nodded politely and left him be, letting our asset protection team know to keep an eye on him.)

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