Not Quite A Lightning Moment

, , , , | Right | August 14, 2018

(I work for a pretty major cell phone company and this is the call that makes my day.)

Me: “Hello. This is [My Name] with [Company]. How may I help you today?”

Customer: “I’m tired of your company! Lightning hit my house and now my home phone won’t work! This wouldn’t happen with [Competition]!”

(We offer home phone service, also.)

Me: “I’m so sorry; is it not getting power?”

Customer: “No, and my cell phone is dying, too!”

Me: “Are you able to plug it in, so we can continue to look into your home phone?”

Customer: “I just told you lightning hit my house; I don’t have power! Fix it!”

Me: “Ma’am, you are aware your home phone requires power, right?”

Customer: “Of course. Just turn it on!”

Me: “I’m sorry, ma’am, but this is [Cell Phone Provider]; we are not your electric company. Have you called them to let them know you have no power?”

Customer: “No, that’s why I’m talking to you. Are you going to help me or not?”

Me: “I’m sorry, I’m not able to turn your lights on. You should contact your electric company for that, ma’am.”

Customer: “I knew you wouldn’t help me!” *hangs up*

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