Not Presenting Herself In The Best Light
(It’s about seven am and my shift’s almost over. A young woman steps over.)
Young Woman: “Hello, I have a meeting in your meeting room today. Can you unlock it for me?”
Me: *in the middle of something* “Okay, give me a minute and I’ll be right over.”
Young Woman: “Okay.” *waits for a second* “Now?”
Me: *sigh* “Fine.”
(I grab the keys and unlock the door, then hurry to finish my work. A few minutes later, the same young woman’s back.)
Young Woman: “Excuse me; there was no projector in there. I was promised there would be!”
Me: “Um, I don’t know…”
Young Woman: “I was promised one! How will I do my presentation?”
(Luckily, my coworker arrives to relieve me and I hear him argue back and forth with the young woman about her supposed promised projector.)
Young Woman: “The sales manager promised me a projector!”
Coworker: “Let me call the sales manager.”
(At this the young woman frowns but doesn’t disagree.)
Coworker: “Hello, [Sales Manager]? Yes, there is a young woman here to do her presentation in the meeting room, and she says that she was promised a projector, and there is none.”
Sales Manager: “What? I never ever promised her that!”
Coworker: *to [Young Woman]* “She says that you were never promised a projector. Anyway, we don’t have one to give.”
Young Woman: *stubbornly* “I… I… was!”
Coworker: “You want to talk to her?”
(The sales manager and the young woman argued for a bit, and the young woman stomped off to get her own projector. She was unable to find one and had to do her presentation without slides, I heard. Boo hoo.)
Question of the Week
Have you ever served a bad customer who got what they deserved?