Not Phoning It In This Time!
I’m working in an office, and a man walks in. [Man #1] says he’s expected at a meeting and gives me the name of the contact. I call [Man #2], but he doesn’t pick up.
Me: “I’ll send him a message and will try again in a few moments. Please, be seated.”
I try again in a few minutes, but there’s no response.
Man #1: “Could you try [Woman] or [Man #3]? They should be at the meeting, as well.”
I get no response.
Me: “I see where the meeting is; I’ll go there real quick and see if they are there. One moment, please.”
The meeting room is right around the corner, so I go there and knock. I see some people and a screen with other people dialed in.
Me: “Excuse me, but I have a gentleman from [Company] who says he’s supposed to be here, as well? [Man #1]?”
Woman: “Wait, he’s live?!”
Man #2: “I thought he’d dial in!”
Man #3: “Oh, my gosh, why didn’t you call— Wait, my phone is on silent. Huh, you did call me. I’m coming right up!”
Afterward, I heard that [Man #1] was the CEO of a large company. Whoops!
Question of the Week
Have you ever served a bad customer who got what they deserved?