Not Painting A Pretty Picture Of Themselves

, , , | Right | February 18, 2021

I am selling two types of hand-painted products at a craft fair. A customer can purchase a pre-made item or a custom one that they can order and come back for in a few hours. I require half the payment before starting, unless they want a name on it. If they want a name, I require the full payment, because it’s harder to resell if they walk away.

[Product #1]’s colors tend to be more pastel, while [Product #2]’s colors are darker. I cannot use [Product #1]’s colors on [Product #2], and vice versa. I tried to get the same rainbow for [Product #1] and [Product #2], but they are off, especially the warm colors. To prevent confusion, I make separate pricing charts and color samplers for both products. I’ve had some customers get upset at the limitations on their color choices, but this was a new one.

Customer: “I love your stuff! I want a custom [Product #2].”

Me: “Thank you! What colors would you like?”

Customer: “Hmm… this light red, the dark pink, and the bright orange!”

Me: “I’m sorry, but the red and orange can only be used on [Product #1]. Is it okay if I use the darker red and orange?”

Customer: “But it’s all paint.”

Me: “Sorry, but it doesn’t work that way.”

Customer: “Yes, it does. Paint is paint is paint!”

Me: “Actually, no.”

I explain the different materials and drying times.

Customer: *Scoffs* “Just do it anyway!”

Me: “I’m sorry, but it’s not going to look right, and it definitely won’t last.”

Customer: “I don’t care. Do it anyway!”

Me: “Okay. But I would like to be paid up front in full.”

Customer: “What?! Your sign says that I only have to pay half up front on designs without names!”

Me: “Yes, but you’re asking me to use the wrong paint. I can’t resell it.”

Customer: “But it doesn’t have a name!”

Me: “Sorry. I need you to pay in full or no sale.”

Customer: *Smugly* “I can call the cops on you for violating a written agreement. Wouldn’t like that, would you?”

Me: *Shrugs* “You’re welcome to call them.”

The customer just stormed off, defeated.

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