Not Our Mess To Deal With

I worked at a carpet cleaning service company. I take a customer call, and she’s angry and demanding before I can even finish my hello:

Customer: “You guys did a s*** job cleaning my house!”

Me: “I’m sorry to hear that! Can I get your account details so I can look into it?”

Cut to a few questions later, and we figure out she called the wrong company.

Me: “Ma’am, it seems you need to call [Maid Service]. I’ve Googled the right number for you based on the name on the invoice you’ve provided.

Customer: “Ugh.”

Me: “Well, here is the number. Have a good rest of your day.”

Customer: “Wait, aren’t you going to call them for me? I mean, you’ve already looked them up.”

Me: “…No?”

Customer: “Then you still did a s*** job!” *Click.*