Not On The Cutting Edge

(I receive the following call while working at a home decor store.)

Me: “Hello, [Store]. How may I help you?”

Customer: “Do you have table pads?”

Me: “Yes, we have custom ones, and we have ones you can buy here and cut yourself to fit your table.”

Customer: “Okay, how much are the ones you cut?”

Me: “$12.97.”

Customer: “Okay, I’ll be in. Thanks.”

(A little while passes and the caller comes in.)

Customer: Hi, I called about the table pads. Could you show me where they are?

Me: “Sure, they’re right over here.” *takes them to the pads*

Customer: “Okay, thanks. I need it to be 14 by 11, so when are you going to cut it?”

Me: “I don’t cut it in the store. You have to cut it at home to fit your table.”

Customer: “You said you cut it here!”

Me: “No, I said you cut it yourself to fit the table.”

Customer: “Well, I don’t know how to do that!”

Me: “You just lay it on the table and cut around the shape of the table.”

Customer: “Well, what am I supposed to use to cut it?! I don’t have a special table pad cutting machine!”

Me: “How about scissors?”

Customer: “Oh… okay. I’ll take it.”