Not Nuts About Your Experiment
(Our ice cream shop regularly gives free samples to customers making difficult decisions among the flavors.)
Customer: “Could I try the pistachio?”
Coworker: “Sure. Here you are.”
Customer: “Hmm. Get me a scoop of the cappuccino.”
(My coworker starts scooping the coffee ice cream while the customer tastes the pistachio.)
Customer: “Oh, s***. I can’t taste anything.”
Me: “What happened? Are you okay?”
Customer: “Oh, it’s okay. I just have a nut allergy, that’s all. But don’t worry; I didn’t actually bite down on the nut, so I’ll be perfectly okay.”
Me: “Oh… is there anything I can do for you? Do you have an EpiPen or something?”
Customer: “No, no. I did it on purpose. I just wanted to see what would happen to me.”
Coworker: “Okay… your total is $3.48… Have a nice day.”
Question of the Week
Have you ever served a bad customer who got what they deserved?