Not My Site, Not My Monkeys

, , , , , | Right | July 26, 2019

(We’re a web design and hosting company that sells a particular content management system. If a customer has an existing site with another provider, we just build their new site on our servers and swap when everything is finished, to minimize problems. Up until that point, we have no control over their existing site, and the site we build has no connection to theirs, other than content, which the client provides.)

Customer: “Our site is down.”

Me: “You mean the test site we built?”

Customer: “No, our current site. It’s not working.”

(I check the site, which is still hosted with another company)

Me: Yeah, it’s down. You’ll have to call [Other Hosting Company] and see if they can fix it.”

Customer: “Well, you need to fix it. I saw on the test site that you had links that led to our site, so you need to take those down since it crashed the site.”

Me: “What?”

Customer: “You linked to our site, and that made it crash.”

Me: “No… The Internet doesn’t work that way?”

(This goes on for quite a while, I tell him that we have no control over their existing site, and he tells me I have to remove all links, because they’re making the site crash.)

Boss: “Let me talk to him.”

Customer: *after a long explanation* “I’m just saying, don’t you think it’s a little more than a coincidence that you link to our site and the site crashes?”

Boss: “The links you gave us must have had viruses in them. We’ll run a purging system but it’ll take 48 hours; it’s very important you don’t disturb the system until it’s done. That means no visiting the site, and no calling us, or we’ll have to start all over again.”

Customer: “Ugh, why couldn’t you have just done that in the first place?!”

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