Not Much Assurance About The Insurance
(I work as a cashier at a well-known electronics chain. I am expected to offer a protection plan for products to a certain number of people a day, or else I will be questioned and possibly written up. One customer shows up at my till with a pair of earbuds for $5.99. The screen prompts me to tell him about a potential protection plan.)
Me: *bursts out laughing* “What? I’m sorry. May I ask you something?”
Customer: “Okay…?”
Me: *trying to keep a straight face* “Would you like buy a protection plan for your earbuds in case of accidental damage for $9.99?”
(The customer stares at me.)
Customer: “You’re kidding, right?”
Me: “Nope!”
Customer: “You know that’s more than the earbuds themselves, right?”
Me: “Yep!”
Customer: “Why would I buy a protection plan for $9.99 when I could easily just replace the earbuds for another $5.99?”
Me: “Good question!”
Customer: “But you still asked me…?”
Me: “I know. It was just too funny not to offer it. Obviously, I knew you’d say no.”
Customer: “And you were absolutely right. I can’t believe you’re expected to try to sell something like that!”
Me: “Trust me, sir, neither can I….”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.