Not Much Assurance About The Insurance, Part 5
(I work in a medical supply company, and most orders are taken over the phone. We do not take insurance.)
Customer: “Do y’all take insurance?”
Me: “No, you’d have to pay by credit card and then go through them for a reimbursement.”
Customer: “How about if I have Medicaid? What’s the price then?”
Me: “The price is the same, because you’ll still be paying with your credit card.”
Customer: “I don’t understand.”
Me: “We only take credit cards. We do not accept insurance.”
Customer: “I don’t understand. How much is it with Medicaid?”
Me: “We don’t accept Medicaid. We don’t accept insurance.”
Customer: “Yes, but how much is it?”
Me: “It’s 7.25, but you would have to use your credit card.”
Customer: “What about if I pay through Medicaid?”
Me: “We don’t accept Medicaid.”
Customer: “I don’t understand.”
Me: “We don’t accept insurance. You would have to pay with credit card and then get a reimbursement from your insurance.”
Customer: “But what about if I have Blue Cross/Blue Shield?”
Me: “We still don’t take insurance, no matter what company it is.”
(She finally got the picture with that final quip.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
