Not Much Assurance About The Insurance, Part 5
(I work in a medical supply company, and most orders are taken over the phone. We do not take insurance.)
Customer: “Do y’all take insurance?”
Me: “No, you’d have to pay by credit card and then go through them for a reimbursement.”
Customer: “How about if I have Medicaid? What’s the price then?”
Me: “The price is the same, because you’ll still be paying with your credit card.”
Customer: “I don’t understand.”
Me: “We only take credit cards. We do not accept insurance.”
Customer: “I don’t understand. How much is it with Medicaid?”
Me: “We don’t accept Medicaid. We don’t accept insurance.”
Customer: “Yes, but how much is it?”
Me: “It’s 7.25, but you would have to use your credit card.”
Customer: “What about if I pay through Medicaid?”
Me: “We don’t accept Medicaid.”
Customer: “I don’t understand.”
Me: “We don’t accept insurance. You would have to pay with credit card and then get a reimbursement from your insurance.”
Customer: “But what about if I have Blue Cross/Blue Shield?”
Me: “We still don’t take insurance, no matter what company it is.”
(She finally got the picture with that final quip.)
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
