Not Much Assurance About The Insurance, Part 3

Customer: “I have had this phone for two and a half months and the screen is already broken. Don’t you guys stand next to your products?”

Manager: “Of course we do, if it is defective, but no electronic store can cover hardware physical damage for free. That’s why most places offer insurance on their products. We also sell cases and screen guards to decrease the risk of damage in the instance of dropping or scratches.”

Customer: “I don’t believe in insurance. If the product was built poorly enough to need a case and a screen guard it should have come with one. I mean cars come with bumpers.”

Me: “But if you total your car, a bumper isn’t going to do you any good. Nothing is indestructible. Even cars have insurance and deductibles if you get into a wreck. The only difference in this instance is that you decided to keep it out of its “seatbelt” and have denied any insurance we have tried to offer you for the entire length of time you have been with this carrier.”

(The customer kept grumbling about our incompetence and how he should be given a new phone because we need to stand by our product.)