Not Much Assurance About The Insurance, Part 16

, , , , , , | Right | April 12, 2021

I’ve been working in this office for about seven months and have a pretty good handle on a lot of things. Because I’m the newest person in the office, I’m used to our insureds asking me to check with a more senior coworker after I give them an answer on something.

One of our insureds calls to tell us she was in an accident. 

Me: “Oh, no! Are you okay?

Customer: “Yeah, yeah, I’m just waiting for the police to get here. So… um… what should I tell them?

Me: “The police? You should tell them what happened.

Customer: “But if I do that, they’re going to say it was my fault! See, look, here’s what happened. I was at a red light and I looked— I looked three times and no one was there, so I went. And this guy appears out of nowhere and T-bones me. So, what do you think I should say?

Me: “I think you need to tell the police what happened.

Customer: “But they’ll say I’m at fault!”

Me: “Ma’am, I cannot advise you to lie to the police.

Customer: “Can you double-check?!

Me: “I… Okay…

I put her on hold and turned to my coworker.

Me: “Hey, can we advise someone to lie to the police about an accident?

Coworker:What?! No! What are you—

Me: “Yeah, I know, but she wanted me to check, so…”

I pick the call back up.

Me: “Ma’am? I checked, and yeah, we can’t advise you to lie to the police.

She wasn’t happy about that, but on the plus side, she was never rude or mean about it!

Related:
Not Much Assurance About The Insurance, Part 15
Not Much Assurance About The Insurance, Part 14
Not Much Assurance About The Insurance, Part 13
Not Much Assurance About The Insurance, Part 12
Not Much Assurance About The Insurance, Part 11


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