Not Much Assurance About The Insurance, Part 13
I’m an optician working in a large warehouse store. Since glasses and contacts are medical devices, some insurance companies will cover the cost of them, but we don’t have contracts with every provider for direct billing.
Customer: “I just have a quick question.”
Me: “Yes, sir?”
Customer: “Do you take my insurance here?”
Me: “Who’s your vision care provider, sir?”
Customer: “I don’t know.”
Me: “Okay, how about your medical provider?”
Customer: “I don’t know.”
Me: “Okay, is the insurance through your employer or your wife’s employer perhaps?”
Customer: “I don’t know.”
A beat or two passes between us.
Me: “Okay… with respect, sir, if you don’t know, how am I supposed to know?”
Customer: “Maybe I should go call my wife.”
Me: “Yes, please, sir. I need at least something to go off of.”
The man never came back with any more info or questions. My coworkers were all baffled, but sadly, we’ve all had exchanges like that.
Related:
Not Much Assurance About The Insurance, Part 12
Not Much Assurance About The Insurance, Part 11
Not Much Assurance About The Insurance, Part 10
Not Much Assurance About The Insurance, Part 9
Not Much Assurance About The Insurance, Part 8
Question of the Week
Have you ever served a bad customer who got what they deserved?
