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Not Meeting Your Eggs-pectations, Part 2

, , , | Right | October 21, 2020

I’ve worked for fifteen years for a popular chain restaurant, where we are actively encouraged to do our best to satisfy the customer. Being given a lot of leeway to make the customer happy usually feels good, but it also will bring out a particularly entitled breed of customer occasionally.

A middle-aged lady comes in frequently, ordering a chicken salad sandwich every time. She has been coming for months — she set up a kiosk somewhere in the mall selling her banjo albums — and getting the same chicken salad sandwich every time. It is quite a surprise when she came up one day and said:

Customer: “Last time, I noticed your chicken salad sandwich had eggs in it, and I’m allergic to eggs. Can you make me one and pick out the eggs?”

Okay, setting aside the fact that she has been eating eggs for months practically every day with no problem, AND the fact that in all those months she hasn’t noticed the eggs, it is completely impossible to pick the eggs out of the chicken salad.

Me: “Ma’am, I’m sorry, but the pieces of egg are chopped really small. There’s no way for us to do that, especially if you’re allergic and need every single bit of egg out. The whole thing is mixed together so even if we picked the small pieces out, the whole batch is probably contaminated with the egg.”

Naturally, this does not go over well.

Customer: “Then make an entire batch without eggs!”

Me: “Even if I could, which I can’t, it would take an hour to prep from start to finish.”

Customer: “I’d like to speak to your manager!”

After a while of arguing, and pointing out that there had been egg in the salad all along, it took the manager to finally make her leave.

Not Meeting Your Eggs-pectations

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