Not Making A Choice Argument

, , , , , | Right | September 17, 2018

(I work at a fast-casual sandwich place. Of course, our food is a bit better quality than some sub shops, but everything is still prepped in the morning and isn’t cooked to order.)

Customer: “I’d like the grilled steak sandwich, and I don’t want my steak medium rare; I’d like it well done.”

Me: “Sorry, but our meat is already prepared, so the steak only comes medium rare. We do toast the sandwich, so by the time it goes though the sandwich oven, it will be a bit more well done, but it won’t be truly well done steak.”

Customer: “But why can’t you make it well done? It says on the menu that I get a choice.”

(She then pointed to the description on the menu that states that the steak is choice beef.)

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