Not Listening To The Meat Of The Matter

| Working | July 13, 2017

(My partner and I went into a well known sandwich shop chain for our lunch. We both order the same sandwich called an ‘Italian BMT’. While the woman serving us is putting the meat on our sandwiches my partner notices that she’s put the incorrect meat on both of our sandwiches.)

Partner: “Excuse me, we both ordered the Italian BMT. There’s supposed to be ham on it.”

Cashier: “Oh, sorry I thought you said Spicy Italian.”

(I am confused as to how she mistook the two as the only word the same is ‘Italian’. She puts ham on both our sandwiches, but it’s still technically incorrect as now our sandwiches have too much pepperoni and salami.)

Cashier’s Coworker: “You can’t do that. There’s too much meat on them now.”

Cashier: “It’s fine. It’s better than remaking them and putting these down as waste.”

Cashier’s Coworker: “But you can’t do that!”

(They continue to bicker back and forth for a bit until the coworker goes and gets the manager. The manager asks what happened and the woman serving us explains.)

Cashier: “They ordered a spicy Italian and now have changed their mind to the BMT.”

(We ended up with too much pepperoni and salami, and I wished that I didn’t have social anxiety so I could have told the manager that we didn’t change our minds, and that the cashier just didn’t listen properly. I later found out from a friend who also worked there that this cashier was always doing things like that.)

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