Not Listening Is An Occupational Hazard
(When a customer comes in to do a money transfer, I have to get a piece of ID and ask them two questions.)
Me: “I just have a couple of questions before I can pay you out your money.”
Customer: “Okay, sure.”
Me: “What country were you born in?”
Customer: “Canada.”
Me: “Okay, and what is your occupation?”
Customer: “White.”
Me: “White?”
Customer: *very firmly* “Yes, white.”
Me: “Okay… So, your occupation is white?”
Customer: “Yes.” *thinks for a moment* “Oh, wait. What’s occupation mean again?”
Me: “What do you do for work.”
Customer: “Oh, I thought you meant what color I am! I work in construction!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
