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Not In Line And Out Of Line, Part 2

, , , , | Right | January 30, 2018

(I am organizing the line for the next tour of one of our historic homes. Only the house itself is by tour; the gardens are free for guest to explore on their own. It has been unexpectedly busy, so the previous tour has filled up, and we’ve had a constant waiting line for about an hour.)

Me: “All right, everyone! Thank you so much for waiting. We should be stepping inside in just a moment.”

Guest: *coming from the garden* “Can we go in with that tour?” *pointing to the previous, full tour just finishing its orientation*

Me: “I’m sorry, ma’am, but that tour is full. If you’d like to join the line for the next tour, it should be starting in just a moment.”

Guest: *annoyed* “Well, since we were in the garden, don’t we count as being in line?”

Me: “Uh… No, ma’am. You do have to be in line, to be in line.”

Guest: “Well! You should have told us that twenty minutes ago!”

(I thought for sure she was going to throw a fit, but the guest in the front of the line started giggling and that seemed to take the wind out of her sails. The kicker is, our tours go in every ten minutes. While she was “waiting” in the gardens for twenty minutes, two other tours would have gone in without her.)

Not In Line And Out Of Line

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