Not Keeping It Five Alive

, , , | Right | July 26, 2019

(It’s the middle of lunch hour and I’m working the food court where there are only two cashiers. The lines are long and it’s incredibly busy. [Customer #1] is next in line and [Customer #2] is behind her.)

Me: “Hi. How can I help you today?”

Customer #1: “I want a stunner with coffee for the drink.”

Me: “Which stunner would you like? We have quite a few.”

Customer #1: “I just want a $4.95 stunner with coffee.”

Me: “We have three $4.95 stunners: a cheeseburger, chicken wrap, and five nuggets.”

Customer #1: “I’ll have an—“ *looks at the menu board and starts humming and thinking*

(She keeps doing this for another five minutes. As I’m waiting, I look around, and [Customer #2] tries to order but he can’t until I’ve put this lady’s order through.)

Customer #1: “I’ll have a chicken wrap stunner with coffee for the drink.”

Me: “Okay, that’s $5.45.”

Customer #1: “Why?”

Me: “Coffee adds 50c to the price.”

Customer #1: “I only have $5!”

Me: “I’m sorry. Do you still want to order?”

Customer #1: “I’ll just have a chicken wrap and small coffee.”

Me: “That’s $5.65.”

Customer #1: “I only have $5!”

Me: “I am sorry. Would you still like to order?”

([Customer #1] is silent for about another minute.)

Customer #1: “I’ll just have a small coffee, then.”

Me: “That’s $3.35.”

(I put the order through and give her the change. As I give her the coffee, the next customer steps up. In total, this transaction has taken about seven to ten minutes.)

Customer #2: “Hi. I’m going to stand here for ten minutes and waste everyone’s time because I can’t be bothered deciding what I want before I order and can’t be bothered bringing the right money, either.”

([Customer #1] snatched her coffee and stormed off furiously.)

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