Not In The Zone

(I am trying to get some basic information from a global logistics company.)

Me: *asks my question*

Rep: “I’m sorry, I don’t know, but you can call this phone number.” *provides number*

Me: “Great, and what are the office hours?”

Rep: “Monday through Friday, eight to four.”

Me: “What time zone is that?”

Rep: “I’m sorry; I don’t have access to that information.”