Not In Anyone’s Good Books
Me: “Thank you for calling [Bank]. How may I help you?”
Caller: “I have a constitutional right to have my late fee waived!”
Me: “I’m sorry you feel that way. Please be advised that your payment didn’t post until five days after the due date, so the late fee is valid.”
Caller: “Sir, do you realize that ‘The Good Book’ says you must forgive those of their transgressions?”
Me: “Yes, I do. Please be advised that same book also says, ‘You reap what you sow.’ Sorry, but the late fee is valid.”
Caller: “I suppose you’re going to tell me that the credit card agreement prevents you from doing that and that its my responsibility to have read it?”
Me: “Correct.”
Caller: “You know what… GO F*** YOURSELF!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
